Soft Skills Webinar 2 | Customer Service Training for Technicians

Event Description:

Synergy will be hosting the second Soft Skills Webinar for technicians on Thursday, November 1st at 10:00-11:00am CT. This webinar series will consist of a total of three Customer Service Training sessions. The Soft Skills Webinar Series will be presented by our Synergy Partner – Woody Woodall (Customer Focused Solutions).

During the second session Woody will discuss:

  • Perception

  • Developing Rapport

  • A Tale of Two People: Negative vs Positive

  • Being Proactive and Being Reactive

  • Planning for Legendary Service

  • Quality Service Attitudes

  • Impactful Moments

About Woody Woodall and Customer Focused Solutions: After a long and distinguished career in the mechanical contracting industry, Woody saw a need to provide more education, collaboration, and operational support for contractors across the country. Now retired from the day-to-day mechanical service business, Woody is focused full-time on designing collaborative and dynamic programs for service-centric businesses.

*This Webinar will be recorded and uploaded to OneHub

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