Synergy will be hosting the third Soft Skills Webinar for technicians on Thursday, December 6th at 10:00-11:00am CT. This webinar series will consist of a total of three Customer Service Training sessions. The Soft Skills Webinar Series will be presented by our Synergy Partner – Woody Woodall (Customer Focused Solutions) and is free to all Synergy members. We will be recording this webinar and uploading it to OneHub.
During the third and final session Woody will discuss how to:
- Overcome tough customer challenges
- Recover from a slip up and how to make it right for the client
- Help the TEAM focus more on customers
- Create a communication plan for each customer
About Woody Woodall and Customer Focused Solutions: After a long and distinguished career in the mechanical contracting industry, Woody saw a need to provide more education, collaboration, and operational support for contractors across the country. Now retired from the day-to-day mechanical service business, Woody is focused full-time on designing collaborative and dynamic programs for service-centric businesses.